jaya9's Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the jaya9 platform ("Site", "we", "us"). It applies to anyone who uses the jaya9 website, registers an account, or uses any of our services.

By opening an account or using the site, you are considered to have consented to the data practices described in this Policy. The platform's general Terms and Conditions complement this Policy and both documents should be read together.

Our services are for persons aged 21 and above only. Age is verified at registration and no information is collected from minors.

1.1 Information You Provide Directly

When you create an account on jaya9, complete the verification process, make a deposit, or contact our support centre, you directly provide us with the following information:

• Full name, date of birth, and nationality
• Mobile number and email address
• National ID or passport details (for identity verification)
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction details and history

1.2 Automatically Collected Information

Certain information is collected automatically when you use the site. This includes:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time spent on the site, pages visited, and click patterns
• Information collected through cookies and similar tracking technologies
• Login time, date, and location data

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, information may sometimes be verified through trusted third-party services. Data collected in this way is used solely for verification.

2.1 Account Management and Service Delivery

The information you provide is primarily used for the following purposes:

• Account registration, login verification, and secure access
• Processing deposit and withdrawal transactions
• Correctly delivering bonuses, promotions, and VIP benefits
• Managing customer support services
• Identifying and resolving technical issues on the site

2.2 Security and Fraud Prevention

jaya9 analyses data to ensure the security of users' accounts and transactions. This information may be used to investigate suspicious activity, multiple account creation, or unauthorised access.

2.3 Responsible Gaming Support

Monitoring user gaming patterns to identify problematic behaviour is part of our responsibility. Under our Responsible Gaming policy, we may contact you or activate self-restriction tools if needed.

2.4 Platform Improvement and Personalisation

Overall usage data is analysed to improve the site experience. This includes recommending games based on your preferences, showing relevant offers, and making navigation easier.

3.1 Limits on Sharing Information with Third Parties

jaya9 will never sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

• Service providers: Selected partners handling payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure receive only the information they need to fulfil their specific responsibilities.
• Legal obligations: We are legally required to provide information under court orders, lawful requests from investigative authorities, or applicable law.
• Fraud prevention: If serious fraud or criminal activity is detected, the relevant authorities may be notified.

3.2 Analytics and Technical Services

Analytics tools may be used to monitor site performance and support technical development. No personally identifiable information is shared in this process — only aggregated usage statistics are used.

4.1 Use of Cookies

jaya9 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions, security verification, and ensuring core site functionality.
• Functional cookies: Remembering language, location, and preferences so you do not have to re-enter settings each time.
• Performance cookies: Monitoring page load speed, errors, and usage patterns.

4.2 Cookie Controls

You can control whether to accept or reject cookies from your browser settings. However, disabling essential cookies may prevent certain key features — such as login sessions or the payment process — from working correctly.

5.1 Data for Active Accounts

All relevant information is retained while your account remains active. Transaction history and account activity records are kept on a long-term basis in accordance with site policy.

5.2 After Account Closure

After an account is closed, certain data may be retained for a set period for legal obligations, dispute resolution, or fraud prevention. Once that period ends, the data is securely deleted or anonymised.

6.1 Accessing and Correcting Your Data

If you would like to view or update personal information stored in your account, please contact us through account settings or live chat. Information will be updated on the basis of documentary evidence.

6.2 Requesting Data Deletion

You may request that your personal information be deleted. If this is not possible — for example due to ongoing legal obligations or incomplete transactions — the reason will be explained to you. This process is generally linked to account closure.

6.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or SMS messages, you can unsubscribe from account settings or inform our support team. Essential messages related to your account and transactions will continue to be sent.

7.1 Technical Safeguards

jaya9 keeps your data secure through the following technical measures:

• SSL (Secure Socket Layer) encryption — all data travelling between your browser and our servers is encrypted
• Sensitive data stored on servers (passwords, payment details) is kept in encrypted form
• Firewalls and intrusion detection systems are active to prevent unauthorised access
• Regular security audits and vulnerability assessments are conducted

7.2 Administrative Safeguards

Our staff only have access to the information they need to perform their role. Strict internal policies apply to accessing user data and any misuse is subject to disciplinary action.

7.3 Response to Data Breaches

In the event of an unexpected data breach, affected users will be notified as quickly as possible. Immediate steps will be taken to contain the situation and prevent recurrence.

All jaya9 services are strictly for users aged 21 and above. No information is collected from minors and they may not use the platform. Date of birth is verified at registration and, where necessary, age is confirmed through documentation.

If a minor has created an account by mistake and this comes to our attention — whether we detect it ourselves or a guardian notifies us — that account will be closed immediately and the relevant data will be deleted. More information on this can be found on our About jaya9 page.

9.1 How Changes Are Made

This Privacy Policy may be updated from time to time due to business changes, technology updates, or new legal requirements. The date of each revision will be noted at the top of the page.

9.2 Notifying Users

For significant changes, a notification will be sent to your registered email address or displayed when you access the site. Continuing to use the site after a change is made will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

For answers to common privacy questions, please read our FAQ page — it contains detailed answers to many frequently asked questions.